Video: Communication During a Pandemic

This presentation, from Sharon Falzone at the Northeastern PA HCQU, provides information on the importance of communication, as well as communication methods. The focus is for self-advocates.


Effective communication during a pandemic is a two-way process. The same message sent from the messenger must be
understood by the receiver. During a pandemic, self advocates communicate two ways through practice guidelines of acceptance and respect, honesty, knowledge of the person, and willingness to give peer support.

Key Takeaways:

  • Communication process refers to the exchange of information (a message) between two or more people.
  • Preparing for an emergency is necessary incase you are unable to receive help from Emergency Workers right away.


For More Information:

Video Overview (PDF)

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