Who Will Answer Your Call?
- Your phone call will be answered by a trained professional.
- They will ask you very specific questions.
- Your answers to these questions will help determine which emergency service they should send (firefighters, police, ambulance, etc.)
- There is important information that you will need to know to answer these questions.
What Kind of Questions Will They Ask?
- What is the address of the emergency?
- What is your callback number (your phone number)?
- There are 4 questions all 9-1-1 emergency personnel need to know.
- What is the emergency?
- What is the person’s approximate age?
- Is he or she conscious (awake)?
- Is he or she breathing?
Important Things You Need to Do
- Be calm and listen carefully!
- If you’re able, do exactly what the emergency person asks you to do.
- Don’t tell them to “hurry”. They’re aware of the situation and are getting help as they’re talking to you.
- They may ask you to do nothing until help arrives.
- They may tell you get out of an unsafe environment
- They may ask you to stay on the phone and assist in providing care for the ill or injured person.
This information was developed by the Autism Services, Education, Resources, and Training Collaborative (ASERT). For more information, please contact ASERT at 877-231-4244 or info@PAautism.org. ASERT is funded by the Bureau of Supports for Autism and Special Populations, PA Department of Human Services.